BSOD when running on battery

[Autofahrer1]

Hello!

I got a new HP Omen Notebook for a week now. All drivers are up to date (installed by HP Suport assistant). The Nvidia GeForce Driver (452.06) and all Windows Updates are installed. I installed a handful of other tools like PDF Reader and zipper etc. The BIOS is F.32.

When i run the notebook on battery mode (energy settings "HP Recommended") I get a BSOD with different sources (e.a. "win32kfull.sys" or  "driver overran stack buffer" or "unknown") about 1-5 minutes after i disconnected the power cord.

With connected Power cord the notebook runs stable.

What can i do?

[The_Fossette]

@Autofahrer1

I reviewed your post and I understand that you are getting blue screen errors when the computer is running on battery.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

Here is how you do it.

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

If you continue facing the issue, then run a system test on the computer following the steps in the below article.

https://support.hp.com/in-en/document/c03467259

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Autofahrer1]

Thanks for the replies to my problem.

I decided to let the notebook be exchanged by the dealer. I will get the new one tomorrow or the day after tomorrow. I hope that one doesnt have these problems.

[The_Fossette]

@Autofahrer1

Thank you for the update.

If any other questions arise, please feel free to write back to me.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe