06-14-2019 12:07 PM
Hello, I've recently been having problems with my laptops charging. When I plug it in, it charges for a few seconds and then stops. It either says (plugged in, not charging) or (not charging). I've tried many methods and updated the bios, non of which seemed to work.
Is this a problem with my battery or is it a problem with my charger in general? I've been using the same charger that the laptop first came with and it tends to get hot after a hour or so.
06-16-2019 05:43 PM
Thank you for posting your query on HP Community,
Have you tried charging your laptop using a different adapter or battery?
Try the steps recommended below and check if it helps.
Check if the pin inside the DC or charging port is bent or broken.
Please perform below-shown steps to resolve the issue:
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for "Plugged In Charging" message on the Battery icon
Also, Try performing a hard reset on your laptop and check if it helps.
Please Shutdown the Notebook
Please remove the Battery and unplug the Power Adapter
Press and Hold the Power Button for full 1 Minute
Go ahead and put back the Battery and connect the Power Adapter
Look for "Plugged In Charging" message on the Battery icon.
If the issue persists try updating BIOS and chipset drivers on your PC and check if it helps.
Update the BIOS using this link
Also, update the Thermal Framework Client Driver using this link
Refer this article to further troubleshoot battery issues with your laptop.
Also, try running a battery test on your PC and check if the battery is functioning correctly.
You can run a battery test on your PC using HP support assistant. Refer this link for more information: https://support.hp.com/in-en/document/c03467905
Also, you can run a system diagnostics test from F2 reset this article to know more information. Link: https://support.hp.com/lt-en/document/c03467259
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