Battery Not Charging - After Carrying Out Recommended Tests

[Rorky_25]

Hi everyone - I use my laptop nearly every day for work (at home) and its always been fine. Today though the battery wont charge at all. Ive tried 3 different HP adapters, tried updating the BIOS (as suggested), tried uninstalling and reinstalling the battery drives (as suggested) and also the battery checker says my battery is fine. I can only use it now while its plugged in and the battery icon gives a charging sign and says '1% available (plugged in)'. it doesn't go any higher than 1% and as soon as I unplug it, it switches off completely. Really need help quickly as I've just started a new job and cant do my work without my laptop.

many thanks

Colin

Product No. POU69EA#ABU

[personal information removed]

[The_Fossette]

@Rorky_25

I reviewed your post and I understand that the battery is not getting charged on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you turn off the computer and connect the charger for a couple of hours and check whether the battery is getting charged.

If you continue facing the issue, then update the BIOS from the below link and test.

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96831.exe

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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