Battery driver issue (maybe)

[dilawar35]

Hi guys,
I got an HP Pavilion 15-1004ne running Windows 11 as it supported the minimum requirements for it and was officially supported. however, I noticed that there are no drivers for my laptop that is running Windows 11 and for some reason windows tells me incorrect info about my battery level.
I have calibrated my battery, checked the battery report and tried reinstalling drivers however none of them seem to work, and they say my laptop battery is ok (I disabled fast startup and my power plan is balanced).
The issue is that my laptop dies suddenly and one of the signs it shows before dying is whenever my battery is around 50-60% even though before shutting down my laptop it was at 100%.
I would expect it to hold at least 80% or something because I would be ok in that situation, but that isn't the case here. 
so is there anyone who has any idea on what should I do, please let me know.
Thanks.

[BeemerBiker]

Please run the battery report and post  the summery including the cycle count
you run the battery report by bringing up the administrator command windows "cmd" and running powercfg/batteryreport as shown below

After entering that explorer line you should see something like the following. You will have to click on it as it is long
http://stateson.net/docs/SP4_battery-report.html

You can use the WindowsKey + shift + S to copy and paste a small image if you want.
Battery should last about 5 years. Probably less for a gaming system.

[dilawar35]

the laptop has't been used for gaming since the day it was bought.

[BeemerBiker]

1 - The battery report indicates you have 15-cs1004ne not 15-1004ne  

There is a new bios release, Jan 5, 2024.  you might try that but please verify that your system is actually cs1005ne

https://support.hp.com/us-en/drivers/swdetails/hp-pavilion-15-cs1000-laptop-pc/model/26310582/swItem...

Note that it is always dangerous to update bios. 

Always run  diagnostics before doing a bios update
Tap the ESC key after powering on to run diagnostics.
Do not allow any updates if disk or memory fail.

2 - It is suspicious that the serial number is empty.  

Is this a new battery? 

The full charge and the design charge are identical which is extremely hard to believe.  The only thing more suspicious is if the full charge is more than the design charge.  That actually shows up further down where I see the full charge almost 50,000

Something wrong with battery or the OS or the power management.

There are no drivers for windows 11 and the latest software update for your system was Win10 build 2004 which is old.  The latest build for win10 is 22h2

Please provide the Product ID including the characters after the # symbol. This code is needed to find cloud recovery files and fully ID your system.

[dilawar35]

Yes, my laptop is indeed 15-cs1004ne, sorry for saying the name wrong.
i'll check out the bios update and hope that it solves the battery issue, as this laptop has never been opened nor had its battery changed.
if this does not work I believe because of my system being Windows 11 and hp not officially supporting proper drivers for Windows 11 for this laptop I am experiencing this issue as previously in Windows 10 everything was working fine.

[dilawar35]

I tried an experiment before posting my question here.
I mentioned my laptop dying suddenly at 50-60%, well this only happens while using windows.
if I use the bios for a while like going through it for no reason or running a diagnostic (on battery) it runs fine and works like a normal battery.
however, once I boot up into windows without plugging it in and seeing the 50-60% symptom, the laptop instantly dies and starts to show 0% in windows when turned on again. so I think it's a driver issue.

[dilawar35 · Accepted solution]

So everyone,
I was not able to find any solution, so that's why I will Mark this as a solution  (There is No Solution)

in the end, I am replacing the battery of my laptop
hope HP does look into this as their laptop drivers for some products are not updated to new OS like in my case