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Honor Student
Posts: 3
Member Since: ‎12-01-2017
Message 1 of 6 (435 Views)

Battery issue

Product Name: HP Pavilion Notebook
Operating System: Microsoft Windows 10 (64-bit)

my battery was working normally. For two weeks, it does not indicate low battery status. It just goes off.

???????

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Dean
Posts: 7,195
Member Since: ‎05-06-2013
Message 2 of 6 (362 Views)

Re: Battery issue

[ Edited ]

Hello,

 

Welcome to the HP Support forum.

 

Most likely your battery will need to be replaced.

 

Please, perform UEFI hardware diagnostics as suggested here in this video >> https://www.youtube.com/watch?v=6JXUp43ahHA

Perform a component test, test the battery. Let me know the results.

 

 

How old is your computer ? How long have you been using it ?

If you charge the PC battery to what is seems to be 100%, how long it can run on battery ?

 

 

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IT_WinSec : I am not employed by HP Inc. I am a volunteer and I express personal opinion only. I work in IT and cyber security
This video has been updated: https://youtu.be/-a-N_HfIZso Learn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsupport. More support options for your computing device are ...
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Honor Student
Posts: 3
Member Since: ‎12-01-2017
Message 3 of 6 (255 Views)

Re: Battery issue

Ok I run all test system and componets . And are they OK . Laptop have 8 month and battery can run max one hour . But avery time when I'm start have little window with information 

HP Accelerometer

Hawlett-Packard

HP accelerometer dosen't work on this version of Windows .

An updated app may be available 

 

Dean
Posts: 7,195
Member Since: ‎05-06-2013
Message 4 of 6 (192 Views)

Re: Battery issue


Marcin007 wrote:

Ok I run all test system and componets . And are they OK . Laptop have 8 month and battery can run max one hour .

 


Ok, so it does decline gradually? Percent by percent ? What % does it show around the time your PC shuts down ?

 


Marcin007 wrote:

avery time when I'm start have little window with information 

HP Accelerometer

Hawlett-Packard

HP accelerometer dosen't work on this version of Windows .

An updated app may be available 

 


This is a known issue and HP has addressed it by releasing an update to the HP 3D DriveGuard application. Please, check this and perform the update:

>> https://support.hp.com/bg-en/document/c05841987

 

 

Hope this helps.

 

* You can say Thanks or give me LIKE with the Thumb Up+ button (+1)
* Please, use the button to accept this post as a solution if my comment helped

IT_WinSec : I am not employed by HP Inc. I am a volunteer and I express personal opinion only. I work in IT and cyber security
Honor Student
Posts: 3
Member Since: ‎12-01-2017
Message 5 of 6 (172 Views)

Re: Battery issue

Ok when was full after charge.
6:16am 92%
6:31am 84%
6:55am 65%
And off
Dean
Posts: 7,195
Member Since: ‎05-06-2013
Message 6 of 6 (111 Views)

Re: Battery issue

Is your computer still within active warranty period ?

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* Please, use the button to accept this post as a solution if my comment helped

IT_WinSec : I am not employed by HP Inc. I am a volunteer and I express personal opinion only. I work in IT and cyber security
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation