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Marcin007 Honor Student
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Battery issue

HP Pavilion Notebook
Microsoft Windows 10 (64-bit)

my battery was working normally. For two weeks, it does not indicate low battery status. It just goes off.

???????

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Dean Dean
Dean
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Battery issue

Hello,

 

Welcome to the HP Support forum.

 

Most likely your battery will need to be replaced.

 

Please, perform UEFI hardware diagnostics as suggested here in this video >> https://www.youtube.com/watch?v=6JXUp43ahHA

Perform a component test, test the battery. Let me know the results.

 

 

How old is your computer ? How long have you been using it ?

If you charge the PC battery to what is seems to be 100%, how long it can run on battery ?

 

 

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This video has been updated: https://youtu.be/-a-N_HfIZso Learn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsupport. More support options for your computing device are ...
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Marcin007 Honor Student
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Battery issue

Ok I run all test system and componets . And are they OK . Laptop have 8 month and battery can run max one hour . But avery time when I'm start have little window with information 

HP Accelerometer

Hawlett-Packard

HP accelerometer dosen't work on this version of Windows .

An updated app may be available 

 

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Dean Dean
Dean
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Battery issue


Marcin007 wrote:

Ok I run all test system and componets . And are they OK . Laptop have 8 month and battery can run max one hour .

 


Ok, so it does decline gradually? Percent by percent ? What % does it show around the time your PC shuts down ?

 


Marcin007 wrote:

avery time when I'm start have little window with information 

HP Accelerometer

Hawlett-Packard

HP accelerometer dosen't work on this version of Windows .

An updated app may be available 

 


This is a known issue and HP has addressed it by releasing an update to the HP 3D DriveGuard application. Please, check this and perform the update:

>> https://support.hp.com/bg-en/document/c05841987

 

 

Hope this helps.

 

**** Don't hesitate to hit the THUMB-UP+ button below to say THANKS or show appreciation
**** Mark this post as an ACCEPTED SOLUTION if it helps **** Thanks !

I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security
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Marcin007 Honor Student
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Battery issue

Ok when was full after charge.
6:16am 92%
6:31am 84%
6:55am 65%
And off
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Dean Dean
Dean
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Battery issue

Is your computer still within active warranty period ?

**** Don't hesitate to hit the THUMB-UP+ button below to say THANKS or show appreciation
**** Mark this post as an ACCEPTED SOLUTION if it helps **** Thanks !

I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security
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