Battery not charging

[amplee001]

My laptop battery seemed to be not working properly. The diagnostic result is below:

Failure details - Battery Check.:

Failure ID:6081AX-000CGP-MFPWW1-C0CT13

Test date:2025-01-23

Component tested: Battery Check.

Do I need to replace the battery, or can I do anything else?

[Raj_05]

Hi @amplee001,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The diagnostic result and failure ID you shared indicate that your HP OMEN 17.3-inch Gaming Laptop's battery is likely failing and requires replacement. However, there are a few steps you can try before replacing the battery.

Perform a Power Reset

• Shut down your laptop.
• Disconnect all external devices and unplug the charger.
• Press and hold the power button for 15-30 seconds to drain residual power.
• Plug in the charger without turning on the laptop and see if the battery charges.

Check the Battery Connection

• If you are comfortable opening the laptop, check whether the battery is securely connected to the motherboard. A loose connection could cause charging issues.
• If unsure, consult a professional or refer to your laptop's service manual.

Update BIOS and Battery Drivers

• Ensure the BIOS and battery-related drivers are up to date.
• Visit the HP Support website and download the latest BIOS update for your specific model.
• Reboot the system after updating.

Calibrate the Battery

• Fully charge the battery to 100%.
• Disconnect the charger and let the laptop drain completely until it shuts down.
• Plug in the charger and charge to 100% again without interruption. Test to see if the battery holds a charge.

Run the HP Battery Test Again

• Re-run the HP Diagnostics Battery Check via HP Support Assistant to confirm if the failure persists.

When to Replace the Battery:

If the steps above do not resolve the issue, the battery will need replacement. Since the diagnostic result indicates a likely hardware issue, replacing the battery is the most effective solution.

Battery Replacement

• Ensure you purchase a genuine HP battery compatible with your OMEN laptop model.
• You can order a replacement battery from HP's official store or a trusted retailer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support