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Message 1 of 4
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Battery not giving backup and white light turns on at only 80% after windows latest update

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HP da 0327tu
Microsoft Windows 10 (64-bit)

My ho da 0327 tu laptop is one year old and after the new windows 2004 update it lasts only 2 hours. after the update the battery full indicator the white light near the charging slot turns on at 80% and battery is not charging upto 87%.. not going to 100%

3 REPLIES 3
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HP Support Agent
HP Support Agent
19,154 19,081 828 883
Message 2 of 4
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@Medhansh

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did you try another charger?
  • Does the notebook shut down immediately (right after you unplug the charger)?
  • Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default:

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

If the test passes, continue with these steps:

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Message 3 of 4
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Hi there thanks for the quick reply answers to above questions

 

Yes I tried another charger but the problems is still there

 

No the notebook does not turn off after unplugging

 

No such notifications like not charging. 

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HP Support Agent
HP Support Agent
19,154 19,081 828 883
Message 4 of 4
Flag Post
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@Medhansh

Thank you for posting back. 

 

Then let's try out the above suggested troubleshooting steps.

 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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