cancel
Showing results for 
Search instead for 
Did you mean: 
Blackjack50
New member
2 1 0 0
Message 1 of 3
81
Flag Post
HP Recommended

Battery problem

HP envy notebook 17-u177cl
Microsoft Windows 10 (64-bit)

When I tested my laptop using windows 10 system test it said that the battery was bad so I purchased a new one and after I installed it the laptop would not start up so I put the old battery back in and it started.  So I got another battery and that one would not work either.  What am I doing wrong?

2 REPLIES 2
Level 19
Level 19
78,199 78,099 9,625 20,802
Message 2 of 3
75
Flag Post
HP Recommended

Battery problem


@Blackjack50 wrote:

...  So I got another battery and that one would not work either.  What am I doing wrong?


@Blackjack50 

 

Did you buy the right part # ? You need battery part # 849314-856 which is  3C 41WH 3.63Ah LI SG03041XL-PR.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Blackjack50
New member
2 1 0 0
Message 3 of 3
59
Flag Post
HP Recommended

Battery problem

I purchased aftermarket battery from Amazon.  Would that not work like original battery?

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation