10-14-2020 12:45 PM
Trying to order a restore usb from HP website, takes me to payment screen, then directs back to support page.
Tried to contact customer support, attempted to pay for tech support, stated unavailable.
Solved! Go to Solution.
10-14-2020 02:07 PM
I recommend you make your own recovery media for free as I suggested to this forum member at the discussion below...
10-14-2020 04:21 PM - edited 10-14-2020 04:23 PM
Unfortunately it goes to a system updating screen and then automatically continues to restart. I need a recovery usb as I am unable to get to the screens provided with your solution. I can press on F10 and get to BIOS, but that's it.
10-14-2020 04:30 PM
Sorry that didn't work for you.
I would imagine that the HP-provided media you get would do the same thing.
Until you can get in touch with someone from HP... you can get your notebook back up and running again by making bootable installation media using the media creation tool at the link below. Make the 64 bit installation media.
After W10 has completed installing, you can install the drivers and available software from your notebook's support page.
Just last night I tried to use a HP-supplied USB recovery drive on my Stream 11 Pro G4 because it was running low on space and the latest graphics driver from Intel didn't work properly.
Well...that was a fiasco.
It went through the whole process and when it completed a screen popped up and indicated the recovery failed. Retry?
So, I did and got the same message. I tried it from scratch 2 more times to no avail.
This time I read the error report. The first line indicated 'ERROR Secure boot disabled.'
So I think...ah, that's the problem...
I go into the BIOS, enable secure boot and redo the recovery.
The first thing that shows up on the screen is a message...you must disable secure boot to continue the recovery process.
I gave up and clean installed W10 in less than 20 minutes and fixed both the graphics driver issue and reclaimed about 15 GB of drive space.
This thing only has a 64 GB drive.