07-18-2019 12:19 AM
I'm in need of help unlocking my bios to upgrade to windows 10. I tried everything on the HP steps and then even took out the CMOS battery. Once I did that I can't even get the laptop to boot to windows after I type in the password wrong 3 times I get the error code i 75890688
07-18-2019 11:51 AM
First off, laptops, unlike desktops, do not reset the CMOS when you remove the battery. So, that does you no good.
Second, Sorry, we are no longer able to provide any assistance with password reset or recovery issues.
Also please note that now, to resolve a forgotten BIOS password issue, a system board replacement is required -- and additional customer costs apply.
According to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP