BitLocker Recovery Key for HP All in One 27 dp1370PC S/N: 8CC1424ROH, P/N: 1J7ROAA#ABA

[Mike-SOVA]

i AM UNABLE TO RETRIEVE MY RECOVERY KEY FROM MY MICROSOFT ACCOUNT.

MY COMPUTER HAS THE BITLOCKER.WHAT CAN BE DONE?

HP All in One 27 dp1370PC

(edited)

[Paul_Tikkanen]

Nothing can be done other than to clean install W11 on the encrypted drive.

Make a bootable USB installation flash drive with the media creation tool from the link below (2nd option).

Download Windows 11

Boot from the installation media and when you get to the part of the process that asks, 'Where do you want to install Windows,' run the Diskpart utility to clean the disk.

1. Press Shift+F10 from inside Windows Setup screen to open a command prompt window.
2. Type diskpart and press the Enter key.
3. Type list disk to find your disk number.
4. Type select disk (e.g., select disk0) to choose the disk you want to format.
5. Finally, type clean to wipe the disk completely.
6. Exit diskpart and install Windows.

Then you may have to load the Intel storage controller drivers so Windows can find the drive in order to continue installing Windows.

I have zipped up and attached the Intel storage controller drivers your PC needs below.

Unzip and copy all of the files in the folder in the attachment to a USB flash drive.

Have the flash drive and your Windows installation media plugged into USB ports.

Boot from the Windows installation flash drive.

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

If you check the box, it will only include the compatible driver.

If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.

Click Next, and Windows should install.

Then you can install the drivers and available software from your PC's support page:

HP All-in-One PC 27-dp1000i (1K788AV) Software and Driver Downloads | HP® Support