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Locked

‎05-23-2021 06:09 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Hello 
Product: HP ENVY X2 Detachable 12-G003nx

Operating System: Microsoft Windows 10

 

HP ENVY x2 Detachable 12-g003nx is asking for a Bitlocker recovery key after shutdown

4DA4648C-5598-45ED-9C10-395C033053B3.jpeg

 

2 REPLIES 2

‎05-23-2021 06:18 PM

HP Recommended

Hey @Batool25 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
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‎05-24-2021 01:00 AM

HP Recommended

@Batool25 

 

Please use the following instruction to recover Bit locker for your machine and DO NOT post back

 

           https://support.microsoft.com/en-us/windows/finding-your-bitlocker-recovery-key-in-windows-10-6b71ad...

 

Regards.

BH
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