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HP Recommended
Pavilion
Microsoft Windows 10 (64-bit)

When starting up, I get a black screen; only my mouse cursor can be seen.

Then when performing the System Test (short DST-control of Hard drive):FAILED

ERROR-ID:  PGFPW2-73E9Q9-MFPV6J-60RW03.

 

What can I do to solve this error. There is valuable information on y hard drive and I very much would like to save this information.

1 REPLY 1
HP Recommended

@AnnyGistel 

Your best bet for recovering data now is to do the following:
1) Remove the hard drive from the old PC
2) Purchase a USB-to-Hard Driver adapter kit (like the one illustrated below)

USB-Drive-Adapter.jpg

3) Connect the old drive to a working PC using that adapter
4) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.

If this does not work, then you need to do the following:
1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
2) Run the data recovery utility to see what can be retrieved from the old drive.

If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the trial version is free http://www.file-recovery.com/



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