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Locked

‎12-04-2020 09:09 PM

HP Recommended
Product: Pavilion x360 convertible
Operating System: Microsoft Windows 10 (32-bit)

Laptop turns on but black screen. Caps lock blinking LED 3 long and 5 short.

1 REPLY 1

‎12-04-2020 09:32 PM - edited ‎12-04-2020 09:33 PM

HP Recommended

@SG67 , welcome to the forum.

 

Here is a Guide to help you understand the Beep Code: https://support.hp.com/us-en/document/c01732674

 

3.5 (blink)
Hardware
The CPU is not detected.
Contact support for repair due to system board or CPU failure.

 

It states that the CPU/Processor is not detected.  Unless you are very tech savvy, I suggest taking the laptop to a reputable computer shop for repairs.  If the laptop is still in the warranty you should contact HP Customer Support and give them this information.

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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