Blue screen after start up with "choose an option" will not reset, will not do a backup, help

[Hearnefamily]

Please help, on new years, we got a notification to update windows... after start up it now goes to a blue screen with "choose an option" i have tried to reset, I get an error saying unable to reset. I have tried to restore, error message saying can't do that either. Go to trouble shoot and go through recovery manager, it gives an error code to. Advanced options is no help either....I have very important files I need access to asap

[WAWood]

@Hearnefamily 

All laptops fail eventually, so if you had critical files you could not afford to lose, you should have taken the step of backing those files up to a USB stick.  It is not too late to do that now, but it will take a lot more work on your part.

What MIGHT work is the following:
1) On a working PC, use this link to download and install a free copy of Macrium Reflect: http://www.macrium.com/reflectfree.aspx
2) Once that is installed, use the option to create a Boot USB stick (Other Tasks --> Create Rescue Media). This creates a bootable USB stick that runs a version of Windows.
3) Boot the PC from that USB stick. To do this, try pressing F9 repeatedly while booting to get a boot drive menu, or press the Esc key repeatedly while booting to get an HP utilities menu, and select the boot menu from that
4) Be patient ... as booting from a USB stick is really, really slow
5) Once in the MR recovery environment, you can then remove the USB stick.
6) Insert a USB stick for holding data and, down at the bottom left of the windows screen are some icons. Select the one on the right to open a form of File Explorer.
7) Use the File Explorer app to locate the files you need and copy them to the USB stick.

Good Luck