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‎03-23-2025 10:50 PM

HP Recommended
Operating System: Microsoft Windows 11

I got my PC a few months ago and not so long after that this blue screen error showed up where i previously turned off the pc and when i had to log in again this blue screen comes up

And the pc doesn't work it keeps suggesting me to restart and i do but it doesn't help (i got it fixed at that time) but now after a few months the problem showed up again plus the screen freezes completely right after being turned on even though I only used it for Chrome (pinterest, YouTube, WhatsApp,etc.) and i have one heavy game on it (Genshin Impact) please help me

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1 REPLY 1

‎03-27-2025 06:46 AM

HP Recommended

Hi @Nmma2003,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

Also, note down the specific error code displayed on the blue screen and share it with us. This can help in understanding the underlying cause.

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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