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Top Student
Posts: 6
Member Since: ‎04-18-2017
Message 1 of 9 (169 Views)

Blue screen of death after windows's march uptade

Product Name: 15-b165sl
Operating System: Microsoft Windows 10 (64-bit)

After the big update of march 2017, my pc started having issues. Few minutes (or few seconds) after starting it, it gives me the blue screen of death.

I tryed to ripristinate to a former version, to reset the pc but everything failed. So I formatted it and reinstalled w10 but the problem still happens.

The pc isn't old, before this update it worked very well. It was averagely fast and without any problem.

 

Do you have any advise to fix this? Thank you

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Regents Professor
Posts: 5,114
Member Since: ‎12-04-2012
Message 2 of 9 (149 Views)

Re: Blue screen of death after windows's march uptade

> So I formatted it and reinstalled w10 but the problem still happens.

 

You probably have a "hardware" problem.

 

Turn the computer off.

Turn the computer on, and look on the screen for a message like "press <blah> to run HP Diagnostics".

Press that key, and launch the hardware diagnostics.

Give us details of what is found.

 

Top Student
Posts: 6
Member Since: ‎04-18-2017
Message 3 of 9 (122 Views)

Re: Blue screen of death after windows's march uptade

Hi, thank you for reply.
There's no message and I found out that pressing f11 doesn't work anymore! It says "f11...system recovery" but it starts as usual without showing the recovery screen
Top Student
Posts: 6
Member Since: ‎04-18-2017
Message 4 of 9 (120 Views)

Re: Blue screen of death after windows's march uptade

Is there any other way to run the hp diagnostic?
Top Student
Posts: 6
Member Since: ‎04-18-2017
Message 5 of 9 (115 Views)

Re: Blue screen of death after windows's march uptade

Oh, sorry, I've just waken up lol
I googled it and I downloaded the last version of hp diagnostic and now I'm doing it. I'll let you know the results
Top Student
Posts: 6
Member Since: ‎04-18-2017
Message 6 of 9 (107 Views)

Re: Blue screen of death after windows's march uptade

I did as you said but no issue was founded

 

as you can see, every test I did was passed. The only one wich failed was because I stopped it, so it wasn't a real failure.

 

photo6039412738112989255.jpgphoto6039412738112989254.jpg

Regents Professor
Posts: 5,114
Member Since: ‎12-04-2012
Message 7 of 9 (103 Views)

Re: Blue screen of death after Windows' March update

> So I formatted it and reinstalled w10 but the problem still happens.

 

Do you have a spare disk-drive that you can try to install onto, just to eliminate any "undiagnosed" failure of your current disk-drive?

Top Student
Posts: 6
Member Since: ‎04-18-2017
Message 8 of 9 (49 Views)

Re: Blue screen of death after windows's march uptade

No, I haven't.
How can I know for sure if it's a hard disk problem or not? I I've been thinking it was march update's fault but maybe you hit the point...
Regents Professor
Posts: 5,114
Member Since: ‎12-04-2012
Message 9 of 9 (43 Views)

Re: Blue screen of death after windows's march uptade

> How can I know for sure if it's a hard disk problem or not?

 

How old is the disk-drive?  It probably had a warranty for 1 or 2 years.

 

A few ways to tell:

 

1. Commercial software ("SpinRite") that does extensive testing.  But, after spending money on the software, if the disk-drive is bad, you still have to spend more money to purchase a replacement. Sigh.

 

2. Extensive writing on the current disk-drive, via:    CHKDSK C: /R   command.  Definitely not recommended, if the disk-drive is "suspect", and you don't have a good backup.

 

3. Use free "disk-cloning" software, to copy, byte-for-byte, everything from your "out-of-warranty" disk-drive to a brand-new "in-warranty" disk-drive.  Such software should have an option to "skip" each sector that it cannot read.

Note that this software only requires enough "health" of the disk-drive to "read", not to "write" -- useful if you want to avoid writing onto a "dying" disk-drive.

 

4. As I wrote before, reinstalling Windows/applications/personal-files onto a new disk-drive.  If there are no problems,  you're good, and you can use suggestion #2 to prove that the disk-drive was "dying", and to justify the cost of replacing the disk-drive.

 

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