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Top Student
Posts: 6
Member Since: ‎04-21-2017
Message 1 of 12 (138 Views)

Blue screen when installing windows

Product Name: 15-r009tu
Operating System: Microsoft Windows 7 (64-bit)
the blue screen show up when installing windows (7-8-10) the ram test passed hard test passed ..i formating every thing in the hard disk even tried to update bios but nothing happen still the blue screen
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Posts: 11,046
Member Since: ‎04-01-2014
Message 2 of 12 (122 Views)

Re: Blue screen when installing windows

Hi,


Very weird issue. May be some driver or hardware issue.

Try..
Do a hard reset: https://support.hp.com/in-en/document/c01684768

Reload BIOS to default and try clean installing Windows 10 by creating bootable installation USB using Microsoft windows media creation tool:
https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html

Reload BIOS​ default: https://support.hp.com/in-en/document/c00034791

Additional drivers from here: https://support.hp.com/us-en/drivers/selfservice/hp-15-r000-notebook-pc-series/6875200/model/7101382


Regards

Visruth
** I'm a Volunteer AND I don't work for HP **


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Top Student
Posts: 6
Member Since: ‎04-21-2017
Message 3 of 12 (115 Views)

Re: Blue screen when installing windows

I tried all of these ...hard rest ..bios default settings..also i update the bios via usb..note : i dont have a windows on the device
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Posts: 11,046
Member Since: ‎04-01-2014
Message 4 of 12 (106 Views)

Re: Blue screen when installing windows


At what stage of installation you're getting blue screen?

Please post the snap of it

** I'm a Volunteer AND I don't work for HP **


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Top Student
Posts: 6
Member Since: ‎04-21-2017
Message 5 of 12 (99 Views)

Re: Blue screen when installing windows

When loading windows files shows up the starting windows then blue screen : https://ibb.co/iQbNQk
But not the same blue screen every time
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Posts: 11,046
Member Since: ‎04-01-2014
Message 6 of 12 (91 Views)

Re: Blue screen when installing windows


Everything memory test came clean, faulty RAM could be one of the issue

Your laptop came with one 2gb stick from factory

Have you got another one, may be 4gb stick of exact same configuration, speed and voltage to check if it resolves the issue

DDR3L 1600MHz PC3L 12800 1.35V SO-DIMM SDRAM

https://msdn.microsoft.com/en-us/library/windows/hardware/ff559023(v=vs.85).aspx

Run memtest: https://www.tenforums.com/installation-upgrade/30344-can-not-install-64-bit-version-windows-10-home....

How did you update BIOS?

Latest version compatible with Windows 8.1: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15-r000-notebook-pc-series/6875200/mod...
** I'm a Volunteer AND I don't work for HP **


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Top Student
Posts: 6
Member Since: ‎04-21-2017
Message 7 of 12 (87 Views)

Re: Blue screen when installing windows

My laptop have a 4 gb ram..I changed ram with same configuration but the device didn't start up just a dark screen i tried twice every time with a different ram one from hp and one from lenovo after that i took ram of my device and tested it on another device(lenovo) worked normaly.
I update bios from support.hp.com made a usb flash recovery drive.
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Posts: 11,046
Member Since: ‎04-01-2014
Message 8 of 12 (82 Views)

Re: Blue screen when installing windows


Had this laptop ever worked good with new RAM?

I'm suspecting of some mismatched RAM configuration with the laptop.

I'll suggest you to get another module.

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Top Student
Posts: 6
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Message 9 of 12 (80 Views)

Re: Blue screen when installing windows

Before that i had never get a new ram in this device .
So the only solution that i have just changing the ram??
Right now i dont have another module.
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Posts: 11,046
Member Since: ‎04-01-2014
Message 10 of 12 (70 Views)

Re: Blue screen when installing windows


Troubleshooting involves ruling out many many involved factors.

If you're not willing to do it, you've to live with it thinking that is not the cause of your issue

This is not the official HP technical support

This is peer-to-peer consumer support forum where all members helping others are end users like you

HP maintains no official presence

If you need to find the exact fault with no troubleshooting from your side, you can any time contact HP technical support directly

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

** I'm a Volunteer AND I don't work for HP **


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