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Message 1 of 2
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Blue screen with white and black streaks

HP Recommended
HP Pavilion 15-n267sa Notebook
Hi, I've had my laptop for a while now and I sometimes go a little while without plugging it in and turning it on. I'm a writer and I have some really important documents on it, including my manuscript. Yesterday, when I tried to get on my laptop, the hp logo came on as normal. Then it went to a blue screen with white and black glitchy streaks which sometimes moved. Then it seemed to crash and restarted, then took me to a problem page where I could restart it or choose other options.
I've tried putting it back to factory reset but keeping my files multiple times but these all fail.
Thank you if you can help,
Laura
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Message 2 of 2
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HP Recommended

Laura stop trying to factory reset it. I suspect the hard drive has gone bad and if you hope to recover your manuscript (and I hope you backed it up somewhere) the hard drive will have to be removed and files recovered with an adapter to make it an external drive. 


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