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Blue screen

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OMEN 17-an005nt
Microsoft Windows 10 (64-bit)

Hi I have 2BU46EA#AB8 product numbered laptop and I have bluescreen problem from February. My computer stacks even when playing Battlefield 1 and doing alt+tab then after few minutes (fig 1) this bluescreen shows up. Also this happens when I use Solidworks, Autocad, Ansys also when playing other games too just like Battlefield. One more example to them in GTA V when I trying this https://youtu.be/cq89RCJvKxE .  I can understand if a bluescreen will show up via(fig 2) task manager.

 

DSC_0071.JPG

1 (https://drive.google.com/file/d/1cR4bTGr6_dIpEH86KF514cwW_bnsZ2nV/view?usp=sharing)

 

uzEHLXfG.jpg

2(https://drive.google.com/file/d/1OeB_D_udD1H9z8370NRh07VSxTkvqSK5/view?usp=sharing)

 

brBb_ulf.jpg

 3(https://drive.google.com/file/d/1IHXE2cA0xv3A130FX9t5sx2kEgsx5Paj/view?usp=sharing)

 

Today this happened after playing forest I was quitting normally from game. Then game didn't close then this showed up.(fig 4)

DSC_0085.JPG

4(https://drive.google.com/file/d/1QooZFL25rTHHxeZ6rEDh8yXefLoW2onr/view?usp=sharing)

 

I did extensive system check and no problem.(finished 2 times)

44

5(https://drive.google.com/file/d/1rdExYq13ySm7orh424T2dy5cP_viOzIp/view?usp=sharing)

 

I just could upload 1 dump file and not sure which blue screen I got. Here is the file https://drive.google.com/drive/folders/1T8sEkY2J78SdYUq3WclkW-g57F8Whkz9?usp=sharing 

 

I formatted my laptop 3 times clearing ssd completely and I must to save almost 2tb data on hdd because I don't have anything to save all this data.

 

Thanks and have a nice day.

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Message 2 of 6
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HP Recommended

@canoao , welcome to the forum.

 

It appears from what I have read that the (nvddmkm.sys) at the end of the error message is telling you that you have a problem with your nVidia driver: https://www.nvidia.com/en-us/geforce/drivers/

 

I suggest that you install the latest version available.  Once you have done this, please let me know what happens.




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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO


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Hey there was no update still tried doing alt+tab when playing bf1 and DSC_0087.JPG(https://drive.google.com/file/d/15TDH14lTsbUrTCro6g91x5SPsfMYGMuc/view?usp=sharing)

this happened.

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Thank you for the additional information, @canoao!

 

Here is a guide that may help you solve your problem: https://www.thewindowsclub.com/video-memory-management-internal-blue-screen

 

There doesn't seem to be one single solution to the problem.  These BSOD errors can be caused by software or hardware.  Try the guide to see if anything helps.




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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


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Hi thanks for advices but I have already tried them :((

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You are welcome, @canoao!

 

I have run out of ideas.  I suggest that you contact Microsoft's Customer Support to see what they have to say.  They are the experts on their product and know what the error message mean.




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HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


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