BlueScreen error 124

[Ian97]

Hi,

I've been experiencing this blue screen for a while. I have upgraded the drivers and did a few resets and nothing was working. It randomly happens during gaming, browsing and even after start up. 

[The_Fossette]

@Ian97,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are getting bluescreen errors randomly on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you download and install HP support assistant from the below link and install all the updates.

Here is how it is done.

Download link: https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

   • Postpone an update: Click Remind me, and then select a time preference.

   • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

   • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Ian97]

Hi, I have done it before and I already installed all the updates from HP support assistant and im still getting the problem. 

[The_Fossette]

@Ian97,

I recommend you install all the Windows updates (Including optional) and check.

Here is how it is done.

Open the Settings menu and go to Update & security > Windows Update. Click Check for updates to prompt your PC to scan for the latest updates. The update will be downloaded and installed automatically. Click Restart Now to restart your PC and complete the installation process.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Ian97]

Hi i have updated my device through update and security and sadly the problem still persists

[The_Fossette]

@Ian97,

I recommend you perform a system reset following the steps in the below article and check.

https://support.hp.com/in-en/document/c04742289

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Ian97]

Hi I have done the system reset too and it doesnt seem to get rid of the error.

I play some games like overwatch for average 10 minutes and i will get the bluescreen. I also tried to print something once and it gave me bluescreen too but not as often as playing games

[The_Fossette]

@Ian97,

I recommend you follow the steps in the below article and run a system test on the computer.

https://support.hp.com/lt-en/document/c03467259

Let me know the test results.

Cheers!

[Ian97]

Hi I have done all the test. 

[TEJ1602]

@Ian97

Thanks for replying!

I see that the audio playback test was canceled, did you cancel the test?

Also, If you receive a blue screen error (also known as a stop code), it means that your PC has shut down suddenly to protect itself from data loss. If you see the text “WHEA_UNCORRECTABLE_ERROR,” it means that a hardware error has occurred. To fix it, try the following:

• Get all the latest updates with Windows Update. Go to Settings  > Update & security  > Windows Update, and then select Check for updates.

• Try restoring Windows back to an earlier point in time.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!