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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: Boot Drive Not Found
Create an account on the HP Community to personalize your profile and ask a question
02-15-2020 02:55 PM
When I turn on the computer, it asks me to install an OS, Hard Disk (3FO)
I ran a Hard Disk Check and got -
Failure ID: M36062-8M9A1D-MFPX6K-60VS03
Product ID: Y1N95UA#ABA
I was reading similar people's issue and it might be a Hard Drive issue? Can a professional advise me what's my issue and if it is a hard drive issue, can you link me some HDD or SSD that's compatible.
Thank you
Solved! Go to Solution.
Accepted Solutions
02-18-2020 02:12 PM - edited 02-18-2020 02:25 PM
@Jacky215
Thank you for posting on the HP Support Community.
After reading your post, I did go through the Product specifications of your product and found that you have 1 TB 5400 rpm SATA hard drive installed on the PC.
See the below details:
The 3f0 error code indicates an issue with the HDD-Hard Drive. Hard Disk 1 Quick Test Failure
I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
02-18-2020 02:12 PM - edited 02-18-2020 02:25 PM
@Jacky215
Thank you for posting on the HP Support Community.
After reading your post, I did go through the Product specifications of your product and found that you have 1 TB 5400 rpm SATA hard drive installed on the PC.
See the below details:
The 3f0 error code indicates an issue with the HDD-Hard Drive. Hard Disk 1 Quick Test Failure
I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
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