• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-03-2019 12:52 PM

HP Recommended
Product: HP Notebook
Operating System: Microsoft Windows 10 (64-bit)

I keep getting the message "please install an operating system" on my laptop. I created a bootable media but when I try to use fix on chkdsk it says the "volume us write protected" and when I try using /fixboot in get a crc error. I've tried redownloading the iso. Help! 

1 person had the same question
3 REPLIES 3

‎06-03-2019 05:29 PM

HP Recommended

Sounds like the hard drive is bad. Have you tried running diagnostics? Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎06-04-2019 03:33 PM

HP Recommended

It says that it failed a short dst test

Was this reply helpful? Yes No

‎06-05-2019 10:48 PM

HP Recommended

The drive has failed/is failing and will have to be replaced. If you are still in warranty HP will replace it. If not a retail drive can be used. 

 If you need more help selecting/replacing the drive post back with full Model & Product Number:

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.