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HP Recommended
Pavillion X2 12-B0000NL
Microsoft Windows 10 (64-bit)
Hi,
I have bought an used & refurbished Pavillion X2 12-B0000NL
In few weeks I got a lot of total freezing (so I have to hard turn off the notebook) or blue screens, even three in a hour.
So I decided to get a total new installation of Windows.
So I entered in the bios to select that I want the star from USB and there the problem...

It asks me for an administrator password and I have no idea of it.

I have already checked for the site in which you put the error code and get another and it hasn't worked. I have also contacted the telephone assistance and got no help.

So, my last error code (every time I have three errors it changes) is: 50A738C8
I'm not sure if it is a O or a zero.

Thanks so much for helping or if you have any alternative ideas to get my notebook working.

Elena
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Esajno

 

Sorry but we do not have a pass code generator for HEX codes yet.

 

You will need to contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Chat >> https://support.hp.com/us-en/contact-hp

 

 

When talking to the HP rep ask them to escalate your service request.

 

REO

View solution in original post

1 REPLY 1
HP Recommended

@Esajno

 

Sorry but we do not have a pass code generator for HEX codes yet.

 

You will need to contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Chat >> https://support.hp.com/us-en/contact-hp

 

 

When talking to the HP rep ask them to escalate your service request.

 

REO

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