• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-05-2016 07:45 PM

HP Recommended
Product: HP Pavillion Noteboo 17-g192dx
Operating System: Microsoft Windows 10 (64-bit)

prodid:V0Q01UA#ABA

 

Hello, so i perfromed a factory reset that restored my computer to factory settings, i choose to erase all of the files. I have done this before and everything went well. What was happening was my disk useage was at 100% alot and something was wrong with my computer so i factory reset it. While in the factory reset it was 44% in at the "resetting your computer" and the next thing i knew i had 2 options, to shutdown or to startup with advanced options. Well i choose to shut it off, 5 mins later i turned it back on and i ran a SMART check which failed this was the ID# 9367LW-86J89N-MFPX7G-60BR3 followed by the product id which is stated above. it says when i start up Boot Device Not Found, Please install an operating system on your hard disk. Followed by Hard Disk (3FO) i can only click f2 and it gives me the link to vist the help center. The computer saying it did not have an operating system was not the first alert i got, it was something else saying there was a hard drive error which then turned into not having an operting system. I have tried to go to f11 and go that way but no matter what it always come back to the screen that says Boot device not found , please install an operating system. PLEASE HELP !! Thanks. in Advance.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-07-2016 02:41 PM

HP Recommended

It has been sent in to HP they are going to fix it, coverd by my warrienty. 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-05-2016 08:55 PM

HP Recommended

i do not have any disks for backup. thought id mention that. Thanks

Was this reply helpful? Yes No

‎11-07-2016 02:41 PM

HP Recommended

It has been sent in to HP they are going to fix it, coverd by my warrienty. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.