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Locked

‎11-25-2022 02:14 PM

HP Recommended
Product: HP Laptop PC 15-dw3000 (31R08AV)
Operating System: Microsoft Windows 11

Bought this new intel core i3 laptop with 1 TB hard drive and 4 GB ram, but extremely slow. Takes forever to startup, open programme. What can I do to speed up the laptop?

Category:
1 REPLY 1

‎11-26-2022 01:52 PM

HP Recommended

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

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