Brand new battery in brand new laptop discharging while plugged under heavy load

[chaube97]

Hello, I encounter an issue with my HP Pavilion 15-eh2025nf which is brand new

When playing some games plugged in in max perf, the battery continue discharging, meaning the adapter is not powerful enough for the drain at 45W

I don’t want to hurt the battery so what do I do ?

[Nirvana_95]

Hi @chaube97

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you are facing battery draining fast while playing game-related issues on your system. Do not worry, we are here to fix it.

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

Could you tell me if it happens in any particular game?

Also, please use the link below and follow the steps: https://support.hp.com/in-en/document/c01297640 

Let me know the outcome of it.

Hope this helps! Keep me posted. 

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