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Testarossa
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Brand new laptop bought couple datys ago, but warranty activated in august 2020????

HP Recommended
HP OMEN 15 en0001nw
Microsoft Windows 10 (64-bit)

Hello,

 

I bought laptop by official partner at thrusday, device came to me next day - 5-th march 2021.

Laptop was brand new, the packaging was factory sealed.

 

Today I checked warranty info and  it say warranty period started August 07 - 2020 and ends at September 05 - 2022. I am sorry, but what is this? Could you explain this to me? I am really disapointed with this..

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
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HP Recommended

Hi:

 

For whatever reason they do it, HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

 

So the longer the PC sits in a reseller's warehouse, the less time remains on the warranty.

 

You have two ways to get the warranty start and end dates adjusted.

 

1.  Try the online warranty dispute form.

 

Komputery, drukarki HP - przesyłanie kwestii spornych dotyczących gwarancji | Pomoc techniczna HP® d...

 

2. Contact HP customer services, and speak to a customer service rep to get the warranty start and end dates adjusted.

 

Kontakt z HP / Obsługa klienta | HP® Polska

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