CARE PACK COVER

[lilipops]

I purchased the care pack 3 years  with the promise line "no coverage limit, no hidden costs"  and now the operator says this doesn't cover accidental damage.  IS this true? What's the point of purchasing extra cover at a cost of hundreds of pounds if it is not covered day to day? please HP worker explain. I was planning to extend my cover but I may as well give my money to another company that will cover me. Thanks

[Elohi_NR]

Hi @lilipops,

 Welcome to the HP Support Community. 

I'd like to help!

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[lilipops]

If the internal teams bothered to respond as they promise to, i wouldn't have to ask here.

[Anand_Andy]

Hi @lilipops,

Welcome to the HP Support Community

I understand need help with your warranty on your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope that answers your concern adequately. Let me know!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!