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Locked

‎09-17-2025 09:56 AM - edited ‎09-17-2025 09:58 AM

HP Recommended
Product: HP Pavilion - 13-an1011la

Buen día cambie el m2 de mi laptop 13-an1011la con numero de serie 5CD0442LKQ y al arrancar sale error Boot Device Not Found, reinstale el disco m2 que traia el equipo y mismo mensaje, quice entrar al bios pero me sale protegido por contraseña, la cual no tengo, ¿podrían ayudarme a recuperar la contraseña de bios?, de antemano les agradezco


Saludos!

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-17-2025 10:05 AM

HP Recommended

Hi:

 

You have to reinstall Windows on the new SSD which is why you are getting the 'Boot Device Not Found' error.

 

Unfortunately, we can't help you with unlocking the BIOS password because we are prohibited from doing so.

 

See rule 4.d. at the link below.

 

Rules Page - HP Support Community

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1 REPLY 1

‎09-17-2025 10:05 AM

HP Recommended

Hi:

 

You have to reinstall Windows on the new SSD which is why you are getting the 'Boot Device Not Found' error.

 

Unfortunately, we can't help you with unlocking the BIOS password because we are prohibited from doing so.

 

See rule 4.d. at the link below.

 

Rules Page - HP Support Community

1 person found this reply helpful
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