Camera not working: "We can't find your camera"

[Karthik9788]

My laptop can't find inbuilt camera (error code: 0xA00F4244). In device manager also there is no camera option and also i can't find camera driver in HP drivers page. Kindly help on this

Laptop model - Victus Gaming Laptop 15-fa0092TX (788X8PA)
OS Build - 26100.4946

[zoey7886]

@Karthik9788, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding the "We can't find your camera" Error! 

We're thrilled to have the opportunity to assist you and provide a solution.  

When your HP Victus Gaming Laptop displays the error message "We can't find your camera" with error code 0xA00F4244, it indicates that the Camera app cannot detect any attached webcam. Here are steps you can take to troubleshoot and resolve this issue:

Verify Installed Camera:

• Check the top of your monitor for the webcam lens. Note that some models do not come with a camera and may have a placeholder plug instead.
• Verify your laptop model specifications to confirm it includes a webcam by visiting HP Customer Support.

Locate and Toggle Webcam Privacy Switch:

• Some HP laptops have a privacy switch or shutter key to turn the webcam on or off. Ensure the webcam is turned on. This switch can typically be found on the sides of the laptop or next to the camera.
• For instructions, see Webcam Privacy Switch.
  

Reset the Computer:

• Perform a power reset to clear any potential errors. For steps to reset your HP laptop visit Reset the Computer.

Install a New USB Camera:

• If the inbuilt camera is not recognized, consider installing and connecting a new external USB camera.

Update or Change the Webcam Driver:

• Use HP Support Assistant to check for driver updates or visit the HP Software and Driver Downloads page.
• Alternatively, trying a Universal Video Class (UVC) driver might help resolve the issue, especially if standard drivers aren’t working.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Karthik9788]

I tried all the above methods except connecting to a new external USB camera as i don't have one. I tried searching for camera driver in HP drivers page but i couldn't find. can you share a camera driver link to download for my laptop model? 

[zoey7886]

@Karthik9788, thanks for getting back to us! I can imagine how frustrating it feels when you’re searching for a driver and just can’t seem to find it.

For your Victus Gaming Laptop 15-fa0092TX, HP doesn’t list a separate camera driver on the support page because the webcam usually runs on the built-in Windows UVC driver. That’s why you won’t see a dedicated “camera driver” to download.

Here’s what you can try instead:

Windows Update → Go to Settings > Windows Update and check for any pending driver updates.

Device Manager Scan → In Device Manager, click Action > Scan for hardware changes. This can help Windows pick up the UVC driver automatically.

HP Support Assistant → Run the HP Support Assistant tool; it can pull in any missing drivers specific to your model.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Karthik9788]

Tried all but nothing works 😞