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Can I get back money for preinstalled OS?/Могу ли я вернуть деньги за предустановленную ОС?

HP Pavilion x360 14-cd0019ur
Microsoft Windows 10 (64-bit)

I read instructions in the intenet about get back money for preinstalled Windows 10, and one of the condition is "notebook must be purchased from an authorized distributor". Im not sure about this market: https://voronezh.niceprice62.ru/ , but they give warranty card. Can someone help me?

Я прочитал в интернете инструкции по возврату денег за предустановленную ОС WIndows 10, и одно из условий - "ноутбук должен быть куплен у официального ресселера". Я не уверен в https://voronezh.niceprice62.ru/ , но гарантийный талон они выдают. Может кто, что подсказать?

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Can I get back money for preinstalled OS?/Могу ли я вернуть деньги за предустановленную ОС?

@Nikolay136661 

I don't know WHAT you read about refunds for preinstalled OSs on HP PCs, but I'm pretty sure that was fake!

 

Sorry, but this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty, service or refund issues. For these issues, you will need to contact HP Customer Support.

 

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: https://support.hp.com/us-en/contact-hp?openCLC=true 
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.

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***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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