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‎09-28-2020 02:17 PM

HP Recommended
Product: Example: Pavilion 653
Operating System: Microsoft Windows 10 (64-bit)

Please help. All of a sudden I can’t boot. Got hard disk error. Turns out battery was causing error. I removed battery, plugged in.  Restart, I get the same error message. After passing the system error checks how do I get passed the error message?

1 REPLY 1

‎10-01-2020 05:25 AM

HP Recommended

@Gerbert, Welcome to the HP Support Community!

 

What is the exact error you get?

If the computer is stuck at the error, it could be a hardware issue.

 

For now, perform steps 1 and 2 from this document.

 

Run a hardware test:

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. Perform System Test > Extensive test. Share the result on your next post.

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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