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Tutor
Posts: 8
Member Since: ‎04-10-2017
Message 1 of 55 (1,267 Views)

Can't install Windows Creator update on 17-g121wm.

Product Name: 17-g121wm
Operating System: Microsoft Windows 10 (64-bit)

I will try to do a fresh install by booting off of a flash drive and get error 'system pte misuse'. Is anybody else getting this?

I'm being told it will have to be fixed on Microsofts side or HP with a bios update. It is not a driver issue like people are saying cause the hardrive is wiped.

Intern
Posts: 46
Member Since: ‎04-10-2017
Message 2 of 55 (1,237 Views)

Re: Can't install Windows Creator update on 17-g121wm.

Hi, it's me again from Microsoft's forum. I posted the issue too and linked it to your posts here and on MS, just to maximize visibility. My thread is here. You can also try tweeting to HP support @HPSupport. I'll try and avail all the channels I can get to get the news 

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Tutor
Posts: 10
Member Since: ‎04-10-2017
Message 3 of 55 (1,225 Views)

Re: Can't install Windows Creator update on 17-g121wm.

[ Edited ]

I ran into the same problem on a customer's laptop i've been working on since friday. After spending 48 hours working on this **bleep** this ... I found that has to do with the TPM chip. Disable it in the bios and it will start the install but it will BSOD while updating the realtek gigabit ethernet controller and then it will roll the update back.

 

You can clean install but the ethernet card won't work.

Intern
Posts: 46
Member Since: ‎04-10-2017
Message 4 of 55 (1,221 Views)

Re: Can't install Windows Creator update on 17-g121wm.

Even if you have the drivers for it?

Tutor
Posts: 10
Member Since: ‎04-10-2017
Message 5 of 55 (1,219 Views)

Re: Can't install Windows Creator update on 17-g121wm.

[ Edited ]

Yes, it BSOD'ed during the upgrade at 30% and rolled back

 

It BSODed during the device setup on a new install but upon the second reboot it must have moved on.

 

Then telling windows to check for a driver update for that device it will BSOD

Installing the Driver from the HP site it will BSOD

Installing the Driver from realtek it will BSOD

Removing the device from the device manager will cause a BSOD the next time it gets to windows and tries to reinstall the device. Upon the second startup it will just have a yellow exclamation mark.

 

but all works well on the anniversary update.

 

I feel the only solution will be a new Bios update from HP.

Intern
Posts: 46
Member Since: ‎04-10-2017
Message 6 of 55 (1,212 Views)

Re: Can't install Windows Creator update on 17-g121wm.

Installer loads when the TPM is Hidden.

 

When it is Available to the system but disabled, then it does not work. 

 

I will try running an upgrade by mouting the ISO.

 

 

Tutor
Posts: 10
Member Since: ‎04-10-2017
Message 7 of 55 (1,209 Views)

Re: Can't install Windows Creator update on 17-g121wm.

Great, let me know what happens. My guess is it will BSOD around 30% and roll back.

Tutor
Posts: 8
Member Since: ‎04-10-2017
Message 8 of 55 (1,191 Views)

Re: Can't install Windows Creator update on 17-g121wm.

I will try with tpm hidden also in about 8 hours lol.

Intern
Posts: 46
Member Since: ‎04-10-2017
Message 9 of 55 (1,178 Views)

Re: Can't install Windows Creator update on 17-g121wm.

It just hit 32% and went on attempting recovering the previous version of Windows.
Tutor
Posts: 10
Member Since: ‎04-10-2017
Message 10 of 55 (1,173 Views)

Re: Can't install Windows Creator update on 17-g121wm.

[ Edited ]

Well, I hate to say cool, but cool, at least I / we  know it's not an issue with this single laptop but with the model in general. My guess is at 32% is where it tries to do something with the ethernet driver

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