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Can't install Windows Creator update on 17-g121wm.
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Intern
Posts: 46
Member Since: ‎04-10-2017
Message 11 of 55 (521 Views)

Re: Can't install Windows Creator update on 17-g121wm.

Hey, i just called someone I personally know at HP. He asked me for the serial numbers of the devices i know are affected so that he can check internally if any fix is in the pipeline or not. If not, then he'll escalate the scenario.

I don't know if it is alright to ask for the serial or not. If it's ok with you, then would you mind sharing that info?
Tutor
Posts: 10
Member Since: ‎04-10-2017
Message 12 of 55 (516 Views)

Re: Can't install Windows Creator update on 17-g121wm.

PM'ed you.

Tutor
Posts: 8
Member Since: ‎04-10-2017
Message 13 of 55 (510 Views)

Re: Can't install Windows Creator update on 17-g121wm.

Are you two booting from a flash drive then it crashes at 32%?

Intern
Posts: 46
Member Since: ‎04-10-2017
Message 14 of 55 (508 Views)

Re: Can't install Windows Creator update on 17-g121wm.

No, I booted into WIndows 10 v1607, mounted the v1703 ISO, then started the upgrade.

Tutor
Posts: 10
Member Since: ‎04-10-2017
Message 15 of 55 (506 Views)

Re: Can't install Windows Creator update on 17-g121wm.

It will also crash on a clean install when configuring hardware. Then it will reboot try again at which point the ethernet should have a yellow exclamation mark.

Intern
Posts: 46
Member Since: ‎04-10-2017
Message 16 of 55 (499 Views)

Re: Can't install Windows Creator update on 17-g121wm.

But that installs the v1703, right? Bugged driver for ethernet, but the  install goes alright for the rest of the OS?

 

Tutor
Posts: 10
Member Since: ‎04-10-2017
Message 17 of 55 (489 Views)

Re: Can't install Windows Creator update on 17-g121wm.

Yes. Everything else should work except for the ethernet port. You should also update the audio drivers as there is a poping / snap sound with the driver windows installs when audio played through the speakers when it first starts to play,.

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Intern
Posts: 46
Member Since: ‎04-10-2017
Message 18 of 55 (484 Views)

Re: Can't install Windows Creator update on 17-g121wm.

Thanks for the info. Including all these in the mail. I hope they have a fix coming soon. The support site will be down from Apr 10th to 12th because they will be updating information. I hope our issue is addressed to there.

Tutor
Posts: 8
Member Since: ‎04-10-2017
Message 19 of 55 (474 Views)

Re: Can't install Windows Creator update on 17-g121wm.

I'm so ready to get home now. It sounds like you can install it with the tpm trick. I'm worried because I could have swore that I already had it disabled but it might have renabled it after bios update.

Tutor
Posts: 8
Member Since: ‎04-10-2017
Message 20 of 55 (458 Views)

Re: Can't install Windows Creator update on 17-g121wm.

Well that was a no for me lol. It got further this time. I walk away and come back and it says that it is restoring the previous version of windows. 

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