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Locked

‎07-15-2023 06:56 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I got a virus a while ago and decided to reset my computer. After, it gave me this at the log in screen. IMG_8453.jpg

I clicked "set up my pin" but it just gives me a blue screen that says "user profile service failed the sign in." 

 

I've tried restarting my computer, but it doesn't help. I tried resetting my computer a second time but it didn't help either. Neither does using "command prompt" with "net user administrator /active:yes" or "Restore from a system restore point." I have no idea what to do. 

Category:
1 REPLY 1

‎07-16-2023 06:31 PM

HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.



If you would like help resetting the password on your product, please Contact HP support in your region. 

For cases related to BitLocker issues, please contact Microsoft Support 

Therefore, this topic is being locked.

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.
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