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Uncle_Zia Top Student
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Can't use recovery DVDs in external DVD player on 15-3033 CL Envy laptop

A9P58UA#ABA
Microsoft Windows 7 (64-bit)

I had to replace the hard drive on the laptop. Ordered recovery DVDs from HP. The internal DVD hasn't been working, so I got an external LG DVD player, model GP50NB40. I set the boot order in BIOS to USB CD/DVD. However, laptop is not recognizing the DVD in the player. I get a message that is something to the extent of "No bootable disk found". I also hit F9, and selected the external drive to boot from without success. And for whatever reason, I also hit F11. Same message.

I tested the DVD player on another computer, and it's working fine. I switched the USB cable on the laptop to another port. No change. Does anyone have any idea of how to proceed to load the software onto the new drive? Thanks in advace for your time.

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Provost Provost
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Can't use recovery DVDs in external DVD player on 15-3033 CL Envy laptop

Hi:

 

I see your notebook has 2 USB3 ports, and 1 USB2 port according to the specs.

 

http://support.hp.com/us-en/product/HP-ENVY-15-Notebook-PC-series/5186791/model/5223304/document/c03...

 

You need to boot from the USB 2 port.

 

That would be the only suggestion I can offer.

Uncle_Zia Top Student
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Can't use recovery DVDs in external DVD player on 15-3033 CL Envy laptop

Thanks Paul for providing a solution quickly, and sorry for my late response.

So, yes, actually your solution worked! I plugged the external DVD player into the USB 2.0 port, and after I selected that drive in the boot option menu with an F9, it immediately recognized the recovery disc and started the process. I never got this far.

Thanks again for your input.

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Can't use recovery DVDs in external DVD player on 15-3033 CL Envy laptop

You're very welcome.

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