cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Sistafatti
Level 3
40 24 1 7
Message 1 of 2
92
Flag Post
HP Recommended

Cannot find HP CarePack 3 year/Accident protection documentation on HP website

Microsoft Windows 10 (64-bit)

This is no doubt on the incorrect board but could not find one that applies.

My warranty on my laptop  ExHP Pavilion 15-cs2073cl expires in May of 2020. In December 2019 I purchased an HP CarePack 3 year extended accident warranty. I have the order number and verification of the purchase from HP however I am unable to find it in my HP account. HP support told me I needed to register the Carepack which I did but it still does not show anywhere. Support also keeps telling me it will appear in my account which it doesn't. Has anyone else experienced this problem and if so do you have any tips on finding my accident warranty document.

1 REPLY 1
HP Support Agent
HP Support Agent
12,572 12,551 829 817
Message 2 of 2
50
Flag Post
HP Recommended

Cannot find HP CarePack 3 year/Accident protection documentation on HP website

@Sistafatti

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you

KrazyToad
I Am An HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation