Cannot get notebook to boot even to recovery option , just sits there black screen. No Recovery disc

[GrahamB2]

Can i get access to a recovery USB or disc to download. I just want to get the notebook back to factory settings with default Windows as bought (Windows 8 I think)

[Paul_Tikkanen]

Hi:

If your notebook came with W8 from HP, you would have to check your notebook's support page under the W8 driver section to see if you can order recovery media.

Here is a way you can reinstall W8.1 for free by using the W8 product key in your notebook's BIOS...

Install W8.1 by creating the Microsoft installation media, using another Windows PC, if yours is not working...You want W8.1 64 bit.

https://www.microsoft.com/en-us/software-download/windows8ISO

Only if you are asked to enter a product key during the installation process, use this generic key.

This is the generic key for W8.1 'standard.'

334NH-RXG76-64THK-C7CKG-D3VPT

If you had to enter the generic key, manually change the generic product key to the W8 'standard' key in your PC's BIOS in the PC settings menu.

After you get W8.1 installed, and you had to manually enter the W8.1 generic product key, you will need to run the free utility I zipped up and attached below, that will show you show the W8 product key in your PC's BIOS.

I have also zipped up and attached below, the Microsoft tool which hopefully will transfer the ISO file to a DVD or usb flash drive so it is bootable.

Then you can install the available drivers and software from your PC's support page.