Cannot get out of automatic repair

[Treecem]

I cannot get out of automatic repair. I have tried all of the advanced options including a reset. However, it keeps asking for my account password. I don’t know where that account is referenced. Is it my HP account or a Microsoft account? Neither of these passwords work. I have been logging in with facial recognition or PIN. I can’t remember what that password is. I’ve tried several possible passwords. 

Anything I try to do including, command prompt, uninstall last updates, safe modes, reset/reinstall Windows, etc. 

I think an updated video driver may have caused the issue. If I could get to the previous version of the video driver, I think things would work. 

this has happened before and I was able to get to the uninstall driver/feature/update in the automatic repair without having to enter a password. But now, every option asks for a password for my account. 

[MarcusC]

Hey @Treecem 🙂

Thank you for visiting the HP Support Community.

According to the Community's Rules of Participation:

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

Regards,

MarcusC