Cannot reset system

[Gpz1]

I've only had this detachable tablet /pc for a few months. Initially everything went well, but all of a sudden my initial pin wasn't recognised, therefore I couldn't acces atall.
I managed to create a new account through command prompt on recovery screen but I have very limited functionality (no Internet acces, brightness and volume keys don't work,hp recovery manager seems to Open but no tingui appears on screen etc.)
I tried to do a Windows startup reset but it failed. Tried a reset, but also failed. I've accessed bios,where I don't have an option for internal recovery, and when I use usb with bootable windows 10 it fails to read it.
I'm running out of option and I believe I'm still under waranty.
Is there anything else that can be done?.
Many thanks

[The_Fossette · Accepted solution]

Hi @Gpz1

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that the some of the keys on the keyboard are getting stuck.

I’d love to help!

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.  

I recommend you to contact phone support and order the recovery media for the computer to reset the computer to factory setting as the recovery from the computer is not working.

Follow the below article to perform a recovery on the computer.

http://hp.care/2nB7Wrv

Here is how you can contact HP phone support.

Open link:  www.hp.com/contacthp/

Enter Product number or select to auto detects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Hope that answers your question and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Take care 🙂

Cheers!