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Cant boot up my computer

HP Recommended
HP notebook
Microsoft Windows 10 (32-bit)

My daughter was using my computer for school. She says it was running an update. When she powered it back on its asking me to install an operating system 🤷🏾‍♀️

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HP Recommended

Hello @Maatfeather9 

Welcome to the HP Support Communities.

 

Reason/Root cause >> You get this message because either of these:

-  Computer's BIOS is not configured correctly and it tries to boot from a device (not standard HDD) that has no bootable stuff on it (e.g. empty USB pen drive)

-  there is no HDD/SSD/disk drive/storage drive present in the PC

-  HDD/SSD is present but corrupted (or some connector is not working)

-  Operating system (e.g. Windows) is totally corrupt/unbootable

 

You can review the official HP article about such issues > http://support.hp.com/us-en/document/c01443463

 

* Please, perform some basic hardware checks

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu >> https://www.youtube.com/watch?v=GSN0qzXayUY

 

3. Choose F2 to open System Diagnostics (or the respective F option to run diagnostics).

Follow the on-screen instructions to perform System Test >> Quick test.

https://www.youtube.com/watch?v=6JXUp43ahHA

 

If there are no system checks/no quick tests, perform Run in test

or HDD (hard disk drive) and RAM (memory) check.

 

Let me know the test results.

 

 

* Reset BIOS/UEFI settings to default... Repeat steps above but when HP Startup menu opens, please choose F10 to open BIOS setup.

Navigate through the BIOS and find the option to load default settings/configuration/reset BIOS settings to default.

Change the Boot options to Secure boot enabled/Legacy mode disable

Save the changes and try again

 

If no progress, change the Boot options to to Secure boot disbled/Legacy mode enabled

Exit the BIOS saving the changes.

 

Let me know the test results.

** I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
** Click below on Accept As Solution and ThumbUp+ buttons if my comments helped or to say thanks.
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