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‎07-17-2019 04:16 PM

HP Recommended
Product: HP 15-f199nr
Operating System: Microsoft Windows 10 (64-bit)

HP15 f199nr notebook, the CPU fried my motherboard and I needed to change it.  HP did not have one in stock, so bought from another source.  Now my computer is showing a different serial & product number and according to HP Support Assistant is now a HP15 215x computer.  So how do I change the BIOS to reflect the correct information HP15 f199nr or is my laptop now HP15 215x.   Thank you for your help.  Have a nice day. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-17-2019 05:09 PM

HP Recommended

Hi:

 

You would have to take the PC to an authorized HP repair center and have them tattoo the BIOS with the correct info using the HP DMI tool.

 

It is not available to the public.

View solution in original post

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3 REPLIES 3

‎07-17-2019 05:09 PM

HP Recommended

Hi:

 

You would have to take the PC to an authorized HP repair center and have them tattoo the BIOS with the correct info using the HP DMI tool.

 

It is not available to the public.

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‎07-18-2019 05:42 PM

HP Recommended

Thank you for your response.  I have taken care of updating my information. 

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‎07-18-2019 05:49 PM

HP Recommended

You're very welcome.

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