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‎01-27-2020 08:06 PM

HP Recommended
Product: Chromebook

When my husband set up my daughter's Chromebook somehow it has crazy parental settings, she can't even go on YouTube, is there a way we can reset this to start over and redo how he set this up? We have been googling for hours and some of the options are to delete the account but it can possibly render the device useless which obviously we don't want to do. Please help

 

1 REPLY 1

‎01-30-2020 03:03 PM

HP Recommended

@Dmbfan21,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you want to reset the Chromebook.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Follow the below steps to reset the Chromebook.

 

  1. Sign out of your Chromebook.
  2. Press and hold Ctrl + Alt + Shift + r.
  3. Select Restart.
  4. In the box that appears, select Powerwash. Continue.
  5. Follow the steps that appear and sign in with your Google Account. ...
  6. Once you've reset your Chromebook: Follow the onscreen instructions to set up your Chromebook.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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