Chrome book 15, smokes from charging port.

[CaraPh]

My chrome book 15 is smoking! Smells like melting plastic and other chemicals. I have had it for possibly 3 maybe 4 months. It turned on this morning. That was when I first smelled it, but didn’t see smoke. Then I reopened my laptop and a puff of white smoke cane out! Smells too! And now it won’t turn on. Well within HPs warranty. Very disappointed as this is where I work from and there is a lot of information stored that I need to access. We need this fixed, but not on my dime.  Please help!

[asmita6658]

Hi @CaraPh

Welcome to the HP Support Community. 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!