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‎08-13-2025 12:52 PM

HP Recommended

Good day, i have followed the instructions as said in the YouTube videos too by Hp 
I have downloaded the software and made the bootable Usb without problem, its only when the procedure begins that at the end it tells me that recovery has failed. THIS IS THE LOG BELOW: (Kindly assist as i dont know what the problem is)

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-15-2025 02:57 PM

HP Recommended

@Kasenge, Welcome to the HP Support Community! We're stoked to have you on board!

 

To help us get started on resolving your issue, could you please share the HP unit's serial number via private message!

 

Need help finding your product number? No worries! Check out this handy guide:

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

 

We're looking forward to helping you get back up and running!

 

Best regards,

Garp_Senchau
I am an HP Employee

View solution in original post

1 person found this reply helpful
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4 REPLIES 4

‎08-13-2025 12:56 PM - edited ‎08-24-2025 11:25 AM

HP Recommended
.
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‎08-13-2025 12:57 PM - edited ‎08-24-2025 11:23 AM

HP Recommended
.
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‎08-13-2025 12:57 PM - edited ‎08-24-2025 11:11 AM

HP Recommended

.

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‎08-15-2025 02:57 PM

HP Recommended

@Kasenge, Welcome to the HP Support Community! We're stoked to have you on board!

 

To help us get started on resolving your issue, could you please share the HP unit's serial number via private message!

 

Need help finding your product number? No worries! Check out this handy guide:

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

 

We're looking forward to helping you get back up and running!

 

Best regards,

Garp_Senchau
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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