Cloud recovery tool cannot find my new Hard Drive

[jda80]

I recently had to install a new hard drive, Seagate 1TB from HP. Seatools and the onboard bios diagnostics indicate the new hard drive is OK. However, when trying to install a new OS from HP cloud recovery utility, it cannot find the new drive. Also at a command prompt, diskpart and list  does not show the new hard drive. Any suggestions.

Thanks  

[Paul_Tikkanen]

I don't know why the HP cloud recovery tool won't find the drive because it should have had the Intel storage controller drivers needed for Windows to find the drive.

If you clean install W11, you can install the drivers that I zipped up and attached below so Windows can find the drive.

Copy all of the files in both folders in the attached file to a USB flash drive.

Have the flash drive and your Windows installation media plugged into USB ports.

Boot from the Windows installation flash drive.

When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.

If you check the box, it will only include the compatible driver.

If Windows still can't find the drive, uncheck the box to include the compatible driver and try any of the ones listed.

Click Next, and Windows should install.

If that works, you can install the drivers and available software from your PC's support page.

HP 17.3 inch Laptop PC 17-c0000 (2W0J7AV) Software and Driver Downloads | HP® Support

[jda80]

Paul, thank you, I will try a clean install and then load the drivers you have zipped.

[Paul_Tikkanen]

You're very welcome.