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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-16-2017 06:55 PM

HP Recommended
Product: Presario cq57
Operating System: Microsoft Windows 7 (64-bit)
Just got the computer given to me and need to factory reset the computer.
9 REPLIES 9

‎04-17-2017 02:01 AM

HP Recommended
Hi,


If recovery partition is INTACT, then tapping f11 key as soon as you power on laptop, will take you​ to recovery console. You can factory reset from here.


Regards

Visruth
1 person found this reply helpful
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‎04-17-2017 10:07 AM

HP Recommended
Im not sure if the partition is INTACT still or not i tried last night thats why i asked if there was a way to try from command promp in safe mode
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‎04-17-2017 10:11 AM

HP Recommended


If you tried the methods I posted, and still didn't get through - then recovery partition is corrupted or deleted

Please use HP Recovery USB/discs that you should've created after first setup of this notebook, to factory reset

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‎04-17-2017 10:16 AM

HP Recommended
Yea thats the thing i just got the computer given to me and had no discs or anything with it and it was already like this
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‎04-17-2017 10:22 AM

HP Recommended

What is the full model name, product number of your laptop?

If your laptop came with Windows 7 and you CAN clearly read all 25 characters of product activation key from COA sticker pasted on the back of your laptop, then try HP expert Paul Tikkanen's suggestion given in this thread:
https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/want-windows-7-back/td-p/592555...

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‎04-17-2017 10:27 AM - last edited on ‎04-17-2017 10:31 AM by Retired

HP Recommended

(removed content)

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‎04-17-2017 10:28 AM

HP Recommended
Windows 7 home prem oa product. Key above
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‎04-17-2017 10:32 AM

HP Recommended

Don't post Windows product key in public forum.

It is for your personal use only.

Anyone can now take your key to hack.

Please follow the suggestion I've posted above
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‎04-17-2017 10:33 AM

HP Recommended
How do i remove it
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