Completely black screen

[Shawzie]

When turning on my lap top I get a completely black screen with just the cursor present. I am unable to see anything orclick on anything 

[Jeet_singh]

@Shawzie,

Greetings and Welcome to HP Support Community!

Have you recently made any software or hardware changes on the PC before the issue started?

Are you able to boot the computer into the safe mode?

Could you provide me with the exact product number of the notebook? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Let's try these steps here: 

Let's start off by performing a Hard reset on the notebook: 

Before power resetting your computer, do the following:

1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

2. Turn over the computer and look for a battery compartment door.

   • If there is a battery compartment, use the steps in Reset a laptop with a removable battery.

   • If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.

 I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.

Once done, restart the computer and check.

May you follow the steps suggested in the support document for - HP Notebook PCs - Computer Does Not Start (Windows 10)

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