my laptop turns on to a black error screen that reads no operating system, ive tried to use recovery mode, reset my bios defaults, but now im just left with a black screen that reads preparing as if it will start up but then turns off and turns back on.. over and over again, please help!!
@Shay173 It looks like you've done all the relevant steps, however, if the device is not turning on or the light on the power button is blinking, you may want to check with an alternate power cord/adapter, also, check with another wall outlet to check if that helps,
While you respond to that, here's the best way to resolve the issue, using the HP Guided Troubleshooter:
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".